Facebook and Social Media is flooded with people talking about how they received their stimulus money today. However, not everyone has seen their payment come in yet. Why?

Who Gets Their Money First?

The Treasury Department has said the first to receive the stimulus money will be those who have already filed their 2019 (or 2018) tax returns and provided and provided direct deposit information to the IRS. In simple terms this means everyone who received a refund in either 2018 or 2019 will receive their money first. So, these people don’t need to do anything. The funds will just show up in their account.

What Do I Do If I Didn’t Get My Stimulus Payment?

The IRS is now offering a service similar to their Where’s My Refund tool, that allows you to track your stimulus payment. It’s call the Get My Payment application. You can now track your stimulus check, find out how you’re being paid — and, if you want, update your bank direct deposit information.

At least in theory this is how the Get My Payment app is supposed to work. On Wednesday, April 15, the first day the service was available to the masses, people have been complaining on social media about how the app crashed or gave them frustrating messages like “Payment Status Not Available.”

To use Get My Payment, go to irs.gov/get-my-payment. You should have some information handy in advance. Specifically, you need a copy of 2019 tax return (if you have filed), or a 2018 return if you haven’t done your taxes yet this year. You’ll also need your bank direct deposit information available, if you seek payment that way, as well as standard personal information, such as date of birth, Social Security number, and mailing address.

If you haven’t filed your 2019 taxes (or your 2018 returns for that matter), you might want to do that now.

What does it mean when Get My Payment says, “Please Try Again Later”?

Your account has been locked. You will able to access the application after 24 hours have passed. Do not contact the IRS.

Why can’t I get my payment status?

To use Get My Payment, you must first verify your identity by answering security questions. If the information you enter does not match the IRS records multiple times, you will be locked out of Get My Payment for 24 hours for security reasons. If you are unable to verify your identity, you will not be able to use Get My Payment. No action is needed to contact the IRS.

Will Where’s My Refund or View Your Account provide my payment status?

No. Where’s My Refund and View Your Account will not provide the status of your payment. Get My Payment is the only option available to get your payment status. If it is not available at the time you access it, you will need to try again later.

Why am I receiving an error message when answering the security questions?

To ensure the information is entered correctly, use the help tips provided when entering the information requested to verify your identity. If the information you enter does not match the IRS records, you will receive an error message. Check the information requested to ensure you entered it accurately. You may want to check your most recent tax return or consider if there is a different way to enter your street address. If the information you enter does not match our records multiple times, you will be locked out of Get My Payment for 24 hours for security reasons. There is no need to contact the IRS.

My address is different from the last tax return I filed. Can I change it using Get My Payment?

No. Get My Payment will not allow you to change your address. To change your address:
-If you have not filed your 2019 tax return, enter your new address on your return when you file. We update our records when your return is processed. File electronically to ensure your return will be processed more quickly.
-If you have filed your 2019 tax return and you did not receive a refund via direct deposit, your payment will be mailed to the address we have on file for you. This is generally the address on your most recent return or as updated through the United States Postal Service (USPS).

I requested a direct deposit of my payment. Will the IRS mail it to me?

It is possible that the IRS does not have the correct bank account information for you, or your financial institution rejected the direct deposit. In either case, your payment will be mailed to the address the IRS has on file for you.

What does it mean when Get My Payment says, “Need More Information”?

You are eligible for an Economic Impact Payment (EIP), but the IRS does not have your direct deposit information to send your payment electronically. You should provide your bank information once you have properly verified your identity. Make sure the routing number, account number, and account type are correct. You can find this information on one of your checks, through your online banking applications or by contacting your financial institution directly. Direct deposit is the fastest way to get your EIP. If you choose not to provide your bank information or prefer to receive your EIP by mail, your payment will be sent to the address the IRS has on file for you.

Can I use Get My Payment to check the direct deposit status if I changed my payment method to direct deposit?

Yes. You can use Get My Payment to check the status of your direct deposit after you provided your bank information. Updates to your payment status are made no more than once per day.

I used direct deposit to split my refund between several accounts when I filed my tax return. Can I use Get My Payment to designate which account I want my payment deposited in?

If you elected to split your refund between several accounts, you cannot use Get My Payment to designate which account to have your payment deposited in. The IRS will deposit the payment to the first bank account that you listed on Form 8888, Allocation of Refund. If your direct deposit is rejected, your payment will be mailed to the address the IRS has on file for you.

Could my stimulus check have gone into the wrong bank account?

Yes. Taxpayers who used a refund anticipation loan (RAL), refund anticipation check (RAC), or similar product are noticing they did not receive a stimulus check.  When a taxpayer purchases a RAL or RAC, a virtual bank account is established solely for purposes of receiving the refund and facilitating the transaction. The account does not continue to exist, and therefore Economic Impact Payments delivered to virtual accounts by direct deposit would not reach the intended recipient. It is unclear at this time as to how the IRS plans to handle this particular issue.